Had another conversation with an AT&T customer service rep on December 6th...I am suppose to be receiving a call from somebody higher up than a supervisor at a call center. I asked the guy who I was talking to if I could get the CEO's number since apparently nobody could take care of the problem, he just laughed. I will say this 50 minute conversation was more delightful than some of the others. They told me I'd receive a call within two weeks. So when I don't receive a call by December 20th, looks like I will be calling again.
Trust me, I am not holding my breath wating for that call....
Customer service reps I have talked to: 9
Hours on the phone with AT&t: 5 hrs 15 min
Number of dropped calls with an AT&T rep: 3
Number of problems solved: 0